Shipping Details

Shipping When will my order ship?

It takes one business day to receive and process your order. The delivery clock starts once the package is picked up by the delivery service, not once you submit your order. If your order is listed as 'processing' on your tracking page, the shipping label has not been printed.

Free Shipping

All free shipping offers apply to Standard Shipping methods only unless otherwise noted. Some products and promotions offer a discount on expedited methods when applicable.

Time in Transit

Standard Shipping: If you're close to us in Chestnut Ridge, New York your order will take about an estimated 1-2 business days to arrive. The further away you get from us, the more time it will take, but hey, anticipation makes everything more delicious right? Ground shipping estimates averages 2-5 business days, and orders are delivered between Tuesday and Saturday. Certain shipping destinations and methods require an additional fee for Saturday delivery.

  • Please note: Shipping perishable articles over a weekend or holiday is discouraged, and packaging such shipments for longer transit times is required
  • Expedited Shipping: (Transit time of 2 business days): Orders must be placed by 7am EST to be shipped out the same day of your order. If you order before 7am EST on Wednesday, we estimate you’ll receive your order by Friday. Any orders placed after 7am EST on Wednesday may ship the following Monday to be sure your items are protected during transit. If weekend delivery is available, then our Fulfillment Team may process your order prior to Monday.
  • Rush Shipping: (Transit time of 1 business day) Any orders placed on Thursday after 7am will generally ship the following Monday to be sure your items are protected during transit. Is it Thursday? Any orders placed before 7am EST on Thursday are estimated to be delivered by Friday. Any orders placed after 7am EST on Thursday will generally ship on Monday and the estimated arrival is Tuesday. Phew! Still following? We promise it will all be worth it!
  • Shipping can be confusing, but we want to make it easy. Please don't hesitate to call us and we'll figure out how to get your package to you when you need it.

Please see our Shipping Info above for more details. For questions, please contact us at +1 845.200.6058 or e-mail us at yolimart07@gmail.com and a YoliMart specialist will be happy to assist you.

 

 

 

Shipping Costs

Shipping charges are calculated per ship-to address and are based on the total cost of your order. Yolimart.com shipping costs are displayed below.

Please note: 3-Day Service is only available to select destinations. Rates vary and may also be subject to surcharges over $150.

Order Subtotal (per destination)

Standard

Expedited

Rush

$0 - $50

$13.00

$20.00

$30.00

$50.01 - $150

$13.00

$25.00

$40.00

$150.01 and more

$13.00

$35.00

$50.00

 

For any questions or concerns please call +1 845.200.6058 or e-mail us at yolimart07@gmail.com

We are available to take your call between the hours of 10AM - 6PM EST, Monday through Friday as well as 10AM - 8PM EST on Saturday & Sunday. If reaching out after hours on a weekend, please leave a voicemail and a team member will contact you as soon as possible.

Claims and Exceptions

When placing your order please be sure to verify the correct address information has been entered before checking out. An exception fee of $25 will be assessed if an address correction and/or shipment re-route is requested after the point of purchase. For security purposes, we may require that your original order is cancelled and resubmitted.

Please inspect your order immediately upon receipt. Customer Service must be contacted within 24 hours of order receipt if you wish to file a claim. Images of damaged or spoiled items are required to request replacement or refund. All packages are monitored closely to ensure speedy delivery. However, YoliMart  cannot be responsible for damaged or spoiled product due to the following:

  • Incorrect addresses – Please verify any apartment, suite, floor numbers with recipient before completing your order.
  • Extended transit time due to weather or other “Acts of God”
  • Shipments not opened immediately upon receipt.
  • Orders sent to recipients who are out of town or otherwise unavailable at the time of initial delivery attempt. Please notify the recipient of the pending arrival of a perishable delivery.

Availability

YoliMart strives to guarantee that only the freshest products of utmost quality reach our customers. Because of this, and because of the seasonality of many of our products, we cannot guarantee continuous stock of certain items. We will happily contact you via phone or email if you have ordered an out-of-stock item and will recommend a suitable substitute of comparable quality. If you choose not to have substitutions, we will proceed with your order without the out-of-stock item. You will be refunded for any product(s) that are out of stock and not substituted. Please Note: we do not backorder any products.